Terms and Conditions of use

Terms of purchase

ZN30 Design Agency, s.l. in order to safeguard the rights of its customers in compliance with Law 34/2.002, July 11, Services Information Society and Electronic Commerce, Law 15/1999, December 13, of Data Protection and other legislation under development, has developed these Terms of Sale for the purchase process of the items offered in their online store the web www.noelleetfilles.com

This document (hereinafter the "Terms") is a trade agreement that links the user (hereinafter "Customer") and ZN30 Design Agency, s.l. (hereinafter "ZN30"). These Terms set out the rights and obligations of the Client and ZN30 and determine clearly, comprehensibly and unambiguously the identity of the owner of the online store, the characteristics of the Noëlle et filles featured items, prices, payments, the buying process, warranties, refunds and any other circumstances relating to the purchase of items Noëlle et filles.

All items Noëlle et filles that are offered in the eShop, are sold directly by ZN30 Design Agency, s.l. established c/Belgrado 57-59, P.I. Európolis, 28232 Las Rozas, Madrid (Spain), with VAT number ES B86445681, owner of the brand Noëlle et filles. The Customer when registering in the online store and ordering, expressly accepts these conditions as well as the Policy and Data Privacy Protection and Legal Notice found on the web www.noelleetfilles.com so, if the Customer does not agree with them should not register, or make any order. These Conditions may be modified at any time by ZN30 without notice, so that the client should read them before placing an order.

ZN30 through its online store offers Noëlle et filles items, 24 hours a day, every day of the year. No orders can be made by minors.

Registering with our Online Store

Registration as a Customer is a prerequisite for the acquisition of the items Noëlle et filles that are offered in the online store. The personal data that You provide at the time of registration (name, address, city, zip code and country, delivery address, telephone and mobile, email, password, ID or passport and birth date as well as those observations that the Customer deems necessary when ordering), be added to our database in order to process the order and facilitate new purchases in our online store. The information considered mandatory to process an order is indicated in the registration form by an asterisk. The non-response or inaccuracy in personal data will prevent registration on the online store. The questions that do not come marked with the asterisk symbol are voluntary response, so that the customer can not answer without any impact on the registration of the online store. All personal information that is provided is subject to our Privacy Policy. The Customer can access their personal data and information of all the orders.

Using the email and password the customer can log in the online store and make purchases. When registering, the Customer may choose to register, creating an account or just as a visitor. Registering as a client speeds up the buying process and gives direct access to the personal data, it will not be necessary prior identification to access them. Automatic recognition is performed by means of cookies, as regulated in the Data Protection Policy and Privacy. If the Customer registers as a client, ZN30 will just ask the Customer to identify when connecting to the online store of the web www.noelleetfilles.com from a different computer than usual or if you deleted your temporary Internet files (cache and / or cookies).

The email and password are strictly personal and confidential, so that the customer will be responsible for maintaining the secrecy and confidentiality thereof. Accordingly, the Client agrees, unless proven otherwise, that purchases made using their user IDs are made by the registered Client, unless their loss or theft has been previously reported to ZN30 contacting customerservice@neolleetfilles.com.

The email and password can be changed freely by the customer, through the procedures set by ZN30 for that purpose. The email and password will be void at the same time you generate the new.

ZN30 can block access and use of the website as it deems necessary for security, fraud or breach of duty. If the Customer enters the password incorrectly, a warning stating that this is incorrect, providing a telephone number and/or email address where the Customer may request a new password, that will be send to user´s email.

Customer Obligations

The Customer is obliged to:

• Communicate ZN30 true and correct personal data required for registration in the online store. In the event that the Customer does not provide all the information that is required, registration will not be possible and therefore, no order will be able to be placed.

• Take the necessary security measures, both personal and material, to keep the confidentiality of your password and, notify ZN30 immediately in case of the loss, misplacement, theft, robbery or illegal access to these as well as their knowledge by another people.

• To pay for the items Noëlle et filles selected through the online store and shipping cots in those cases that any apply.

• You may not make any false or fraudulent request. ZN30 reserves the right to cancel the order and / or inform the relevant authorities if they have reasonable grounds to consider it as such.
• When placing an order, the Customer warrants that is 18 years and has capacity to bind.
• Not to carry out any activity that interferes with or disrupts the functioning of the online store.

Delivery Area

Noëlle et filles items are delivered worldwide. If you have any questions contact: customerservice@noelleetfilles.com.

Currency, Payment and taxes

Prices will be shown in Euros. According to applicable law, all purchases made at the online store will be subject to the current taxes. For security reasons, the Customer may not make orders over 5.000 Euros or containing more than 15 items within 15 days. If Customer is interested in making purchases over that amount or number of items, you can contact the customer service of ZN30 via e-mail customerservice@noelleetfilles.com.

Shipping costs, when applicable, will be added in the summary of the purchase, before payment.

ZN30 reserves the right to change the prices displayed on the Site without notice.
The price of goods will be as stipulated at time of purchase in the online store except in cases of obvious error. Although ZN30 tries not to make errors with the listed prices, in the event of an error in the price of articles ordered by the Customer, ZN30 will inform as soon as possible and give the option of reconfirming the order at the correct price or canceling it. If ZN30 failed to contact the customer the order will be canceled and refunded in full the amounts that would have been paid without the right to compensation.

ZN30 accepts payment by bank transfer and Pay pal.

Availability of the items

Customer agrees that Noëlle et filles items offered on the online store are subject to inventory limits. If any Noëlle et filles item is not available once the order has been placed, the customer will be informed as soon as possible. At that time, the customer may modify the order or cancel it. ZN30 reserves the right to change the items offered on the online and their prices at any time without notice.

Shipping and Delivery Articles

Shipping of items is made through the courier service selected by ZN30. Noëlle et filles Items will be sent to the delivery address that the customer has told us at the time of placing the order

The order placed by the Customer will be delivered within a maximum of 3-5 business days - excluding weekends – upon exiting ZN30´s warehouse. ZN30 will do its best efforts to make sure the service is carried out in the shortest time possible (see terms and freight costs).

Orders will be sent to the delivery address provided in the registration form, so it is important that the customer pays attention when placing the order, since the data provided can´t be changed. ZN30 will not be liable in case the delivery address is incorrect or incomplete.

For security reasons, ZN30 does not send any orders to PO boxes, nor does it accept any order if it is not possible to identify the recipient of the order and the address.

The responsibility for items Noëlle et filles will be transmitted to Customer at the time of delivery.

Problems in delivery

The Customer agrees to notify ZN30 in case failure to receive orders after ten (10) working days from notification.

Upon receipt, customer must check that everything is correct in the order. If there is any discrepancy or problem with the order, the customer must notify ZN30 via email contacting customerservice@noelleetfilles.com within 24 hours. In the aforementioned email the Customer must specify personal data, order number and the discrepancy or problem. ZN30 will contact the customer as soon as possible to solve the problem.

Coupon codes

ZN30 may offer discount codes to Customers; such codes may only be applied to purchases made through the account in respect of which it was offered and registered the discount code.

Changes and returns

Our goal is absolute customer satisfaction. If upon receipt of purchase you are not satisfied, ZN30 allows customer to return within the next fifteen (15) calendar days from the date of receipt of order.

To make an exchange or refund the customer must contact ZN30 at customerservice@noelleetfilles.com explaining the reasons for returning in order to help us improve our service.

Items must be returned in perfect condition, in its original packaging, with all tags and other accessories related thereto. Returns must include the delivery note or a photocopy should it include multiple pieces. Items that are damaged, soiled or that show any sign of use will not be accepted. Shipping charges will not be refunded. Exchange or return may be made only to the purchaser and in no case to the recipient of the goods, should they be a different person.

The only direction where Noëlle et filles items will be received is: ZN30 Design Agency, s.l. C/Belgrado 57-59 P.E. Európolis 28232 Las Rozas Madrid, Spain.

ZN30 recommends that the Customer uses for the return shipping a reliable delivery company. The Customer shall be liable for damage caused to Noëlle et filles items until receipt at the ZN30 warehouse. It is also recommended that the Customer retains proof of dispatch of the order in case of any eventualities. Shipping costs for the return borne by the Customer.

ZN30 after receiving the item and verify its perfect state, will make a refund in the same method of payment that the customer used to pay the purchase.

Items that are returned damaged, incomplete, used or soiled by fault of the Customer will not be refunded and will be made available to the sender postage due or the item will be available to the Customer to proceed with its withdrawal within sixty (60) calendar days. After this period, it will be understood that Customer is to waive the Article, and shall not demand any responsibility to ZN30. During the period in which the item was returned improperly, ZN30 will not hold any liability for custody or deposit.

ZN30 reserves the right to refuse any return that does not meet any of the conditions mentioned above.

Responsibility and liability

ZN30´s responsibility in relation with any item purchased on the domain www.noelleetfilles.com is strictly limited to the purchase price of that article. Without prejudice to the previous paragraph and in so far as permitted by law, and unless these Conditions provide otherwise, ZN30 not accept any liability for consequential damages that occur as a side effect of losses or major damage, arising in any way, and whether caused by tort (including negligence), breach of contract or otherwise, even if they could have foreseen. All item descriptions, information and materials contained in this web site are provided "as is where is" and without warranties express, implied or arising in any other way. The provisions of this paragraph shall not affect your statutory rights as a consumer, nor your right to withdraw the contract.

Events beyond the control of ZN30

ZN30 will not be liable for any failure or delay in performance of any of its obligations assumed under this contract caused by events that are out of its control ("Force Majeure Event").
The Force Majeure Event includes any act, event, lack of exercise, omission or accident beyond a reasonable control and includes in particular (without limitation) the following:
• Strikes, lockouts, riot, invasion or terrorist attack.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of transportation, public or private.
• Inability to use public or private telecommunications networks.
• Acts, decrees, legislation, regulations or restrictions of any government.

Severability

The declaration of any of these terms, as null and void shall not affect the validity or enforceability of the remainder, which will remain binding between the parties.
The waiver by either party to demand at any time the performance of any of the conditions set forth here does not imply a general renouncement of the fulfillment of another condition or conditions, or create a vested right to the other party.

Some of the information or communications we send to the Customer will be written and electronic. Thus the Customer agrees to this electronic means of communication. This condition does not affect your rights under the laws that apply. Notices shall be deemed to have been received and properly served on the moment when posted on the website, 24 hours after an e-mail sent, or three (3) business days after the mailing date of any card.

Jurisdiction and applicable law

The present conditions are governed by Spanish law. For the resolution of any question, dispute or disagreement which may arise in the implementation and interpretation of this contract, the parties shall submit to the Courts and Tribunals of Madrid (Spain).


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